SITUATION
Shortly after going live with Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE), a global architecture, engineering, and geospatial services firm began experiencing critical system instability.
What was meant to be a modern, scalable ERP had become a source of daily frustration. Project invoices took hours to post. Batch jobs failed overnight. Users found the custom project management workspace created by the original solution integrator confusing and sluggish. The IT team fielded growing complaints, while integrations and workloads clashed behind the scenes, triggering slowdowns and compounding user dissatisfaction.
Leadership recognized the risk: If left unresolved, these technical issues would stall user adoption and jeopardize the entire platform investment. That’s when Ryse Technologies was called in to perform a full-scope post-go-live technical and functional assessment.
CHALLENGES
Performance bottlenecks during core processes:
- Invoices queued for hours during posting
- Morning batch-job failures left data incomplete
- Long-running queries spiked CPU and slowed sessions
Custom workspace bloat and overlap:
- Custom screens duplicated D365 functionality
- Extra navigation layers confused users and slowed responsiveness
Legacy code & poor extensibility:
- AX-era customizations relied on deprecated patterns
- Inhibited clean upgrades and created regression risk
Weak security enforcement:
- Record-level security lacked true segregation of duties
- Policies were too loose for audit compliance
Integration collisions:
- Timesheet and GIS data jobs ran during peak usage windows
- Interactive sessions competed with batch traffic, causing perceived slowness
Change management breakdown:
- End users lacked visibility into what was changing and why
- IT operated reactively with no shared improvement roadmap
OUR APPROACH
Ryse combined qualitative and technical analysis to pinpoint root causes. We facilitated user workshops to document pain points across roles, from project managers to geospatial analysts, while simultaneously pulling telemetry from Microsoft Lifecycle Services and stepping through long-running queries and batch execution logs.
Key insights included:
- Inefficient batch sequencing was forcing transaction-heavy jobs to compete with live users
- Dozens of high-impact indexes were missing from project-related tables
- Custom workspaces introduced unnecessary latency through duplicated views
- Custom code relied on obsolete paradigms, limiting system flexibility
- Several jobs ran under disabled user accounts, leading to failures that were hard to trace
- Integrations fired during peak activity, throttling performance for finance and field teams
Once we identified the root causes, we mapped them to clear remediation tracks: restructuring batch profiles, indexing strategies, workspace simplification, security redesign, integration timing adjustments, and a structured change communication plan.
RESULTS
- Invoice performance improved dramatically: Posting times fell from hours to minutes thanks to batch and index tuning
- Batch job reliability stabilized: Overnight failures were virtually eliminated, reducing manual triage and restoring IT team focus
- Redundant screens were retired: Navigation through custom user interfaces became faster and more intuitive, reducing friction for field users
- Security was restructured by role: Clear mapping of privileges reduced audit risk and laid groundwork for future compliance reviews
- Integrations were rescheduled for off-peak execution: This minimized resource contention and preserved system responsiveness
- IT shifted from reactive to proactive mode: Dashboards now provide real-time monitoring, and a roadmap aligns future enhancements with business priorities
- End-user trust began to return: Change-management frameworks helped explain improvements and rebuild confidence in the platform
WHY IT MATTERS
Poor post-go-live performance isn’t just a technical issue; it’s a change management crisis in disguise. When users lose confidence, adoption slows, and ERP ROI disappears. Ryse Technologies helps organizations stabilize fast, reengage teams, and extract long-term value from Microsoft Dynamics 365 by addressing both what’s broken and why it matters.
WORKING WITH RYSE TECHNOLOGIES
Ryse Technologies is a Microsoft Dynamics Partner specializing in software consulting services, particularly in implementing Dynamics 365 for Finance and Operations, Azure DevOps, Power Platform, and Power BI. Our expertise includes Dynamics 365 implementations, advanced reporting, corporate AI, and cloud infrastructure management. With over 25 years of experience, our team is dedicated to delivering personalized, results-driven solutions that optimize operations and drive growth.
